Lot Owners
How can I contact support?
For assistance please contact our support team available 24/7 at +1 713-347-8381. We're happy to help with any parking queries.
What does this cost me?
Nothing up front. We manage the lot, install the smart tech, and handle everything, with the signage and equipment supplied and installed at our cost. Send us the address and we’ll come back with pricing tailored to your lot at no cost and no obligation.
Can organizations partner with PINS Parking for customized parking solutions?
Absolutely! PINS Parking works with businesses to deliver tailored parking strategies that fit their needs. Simply call +1 713-347-8381 or email support@pinsparking.com and our team will be in touch.
How quickly can we go live?
Most sites are live in 28 days or less after approvals and signage placement.
How do payouts work?
Monthly payouts with site-level statements and exports for Finance.
How do you handle accessibility
We follow WCAG 2.1 AA targets for core flows and keep signage clear and readable.
How do drivers pay?
Drivers scan the QR code on the sign or enter the location code posted in the lot, then pay with card, Apple Pay, or Google Pay. No app, no account, and nothing to display in the car. Before their time runs out we send a reminder with a link to extend.
What happens when a driver has a problem in my lot?
Our 24/7 support team handles it at +1 713-347-8381. A real person answers every driver question, issue, and help request around the clock, no chatbots, no runaround. That keeps driver problems off your desk entirely.
Drivers
How can I contact support?
For assistance please contact our support team available 24/7 at +1 713-347-8381. We're happy to help with any parking queries.
How can I pay for a parking spot with PINS Parking?
Once you are parked in one of our locations, you can simply scan the QR code to make a payment or visit scan.pinsparking.com. Here you enter the location code displayed on the local signs.
How do I find my zone number?
Your zone number is displayed on the PINS Parking signs located throughout the car park. You can also scan the QR code on the sign to go directly to the payment page for that zone.
Is there a mobile app I can use?
Currently there is no app available for PINS Parking, we want to make the process as simple as possible for all users. Scan a QR code to pay in your browser (cards and Apple Pay / Google Pay accepted where enabled).
Is there a minimum parking time?
Minimum and maximum session times vary by car park. The available time options are shown on the payment screen once you select your zone.
What payment methods are accepted?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as Apple Pay and Google Pay.
Will I receive a receipt?
Yes. A receipt is sent to your email address immediately after payment. It includes your zone, vehicle registration, session time, and amount charged.
Is my payment information stored?
Card details are never stored on our servers. All payments are processed securely through our PCI-DSS compliant payment provider.
How do I extend my parking session?
You'll receive an SMS and email reminder before your session ends, both containing a direct link to extend your stay. You can also return to this app, re-enter your zone, and add more time at any point.
Do I need to display anything in my car?
No. PINS Parking is entirely digital. Enforcement officers check registrations electronically, so there is nothing to print or display on your dashboard.
What if I leave before my session ends?
Sessions are non-refundable once started, but there's no obligation to stay for the full duration. You're free to leave early, you've simply paid for time you didn't use.
I entered the wrong vehicle registration. What do I do?
Contact our support team immediately at +1 713-347-8381 with your receipt and the correct registration. We'll update the session record as quickly as possible to avoid any enforcement action.
My payment failed. Has my session started?
No. Sessions only start once payment is confirmed. If your payment failed you will not be charged and no session will have been created. Please try again or use a different payment method.
I received a penalty notice but I paid. What should I do?
Please contact our 24/7 support team at +1 713-347-8381 with your receipt and penalty notice reference number. We'll investigate and resolve it as a priority. Do not ignore the notice while awaiting our response.
What if I was charged twice by mistake?
Please submit your receipts to support@pinsparking.com within 14 days. Our support team will investigate the double charge.
How is my personal data used?
Your data is used solely to process and manage your parking session. We do not sell or share your personal information with third parties except where required by law. Full details are in our Privacy Policy.
How does enforcement work?
Enforcement officers use ANPR (Automatic Number Plate Recognition) cameras and handheld scanners to check registrations against active sessions in real time. Vehicles without a valid session may receive a penalty charge notice.
Can I request deletion of my data?
Yes. Under GDPR you have the right to request deletion of your personal data. Please contact our support team and we will process your request within 30 days.
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