TERMS OF SERVICE

1. Overview and Scope

PINS Parking provides gateless parking management, scan-to-pay QR technology, and driver support for private commercial parking lots across the United States of America. By entering a PINS Parking managed lot or using our QR payment service, you agree to these TERMS OF SERVICE.

2. Driver Payment Terms

Drivers agree to pay posted parking tariffs upon parking their vehicle on a PINS Parking managed property.

• Payments are completed via mobile web browser using QR code or location code entry.
• No app store download or account registration is required.
• Payment receipts are issued immediately via SMS or email.
• Parking time extensions can be initiated directly through the SMS reminder link before active time expires.

3. 24/7 Human Phone Support

Every driver call is answered around the clock by a live person at +1 713-347-8381. We do not use automated chatbots for driver inquiries or dispute resolution.

4. Parking Enforcement and Rules

Vehicles parked without valid payment or outside posted property rules are subject to non-compliance notices as authorized by the property owner. All notices carry photographic evidence recorded at the time of entry.

5. Dispute Resolution

Drivers may dispute a non-compliance notice by calling our support line or submitting evidence within 14 business days. All disputes are reviewed by human support staff against photographic records.

6. Limitation of Liability

PINS Parking is not responsible for loss, damage, or theft to vehicles or personal property parked on managed lots. Vehicles park at the owner's risk in accordance with posted property rules.

7. Payment Terms, Refunds, and Billing Disputes

• All parking fees and charges paid via our website, QR code, or mobile link are final and non-refundable once the parking session has been activated.
• In the event a technical or system error results in duplicate charges for a single parking session, the customer must submit proof of the duplicate transaction (such as bank records or payment receipts) to support@pinsparking.com within fourteen (14) calendar days of the transaction date. Verified duplicate charges will be refunded directly to the original payment card.
• Drivers are solely responsible for accurately selecting their desired parking duration and entering the correct vehicle license plate number. Transactions completed with incorrect plate details or wrong durations entered by the user are strictly non-refundable.
• Customers agree to contact PINS Parking support at +1 713-347-8381 or support@pinsparking.com prior to initiating any chargeback or payment dispute with their bank or credit card provider.

8. ANPR Camera Operations & Privacy

Automated Number Plate Recognition (ANPR) cameras operate continuously on managed lots to record vehicle entries and exits for parking verification and property security.

9. SMS & Text Messaging Terms

By opting in during payment or support interactions, drivers agree to receive SMS payment receipts, expiration reminders, and dispute updates. Message and data rates may apply.

10. Binding Arbitration & Class Action Waiver

Any dispute arising out of or relating to your use of PINS Parking services shall be settled by binding arbitration in accordance with commercial arbitration rules. You agree to resolve all disputes on an individual basis and waive any right to bring or participate in a class action lawsuit.

11. ADA Accessibility & Handicap Parking

Designated accessible parking spaces are strictly enforced in accordance with local, state, and federal accessibility standards. Valid state-issued ADA placards or license plates must be displayed at all times.